Frequently Asked Question
Digital Subscribers Line
Customer Support > FAQ > DSL
Is PNCC DSL service available in my area? DSL service is available in Airai, Koror, Melekeok and Ngaraard.
PNCC has plans to extend the service to the rest of the island in the very near
future. If you have a request for DSL or other IP related service in your area which
is not covered or information is not available, please email us at firstname.lastname@example.org
and address it to General Manager or you may email our Sales Section at email@example.com.
Please try to be specific and detailed in your email.
does TCP/IP mean?
TCP/IP stands for Transmission Control Protocol/Internet Protocol, which is a set
of networking protocols or language that allows two or more computers to communicate.
The Defense Data Network, part of the Department of Defense, developed TCP/IP and
it has now been widely adopted as a networking standard. Internet requires TCP/IP
The power light is off on
my DSL modem? What does this mean?
Follow these simple steps:
1. This means that there is no power going to your modem.
2. Check all the cables on the back of the modem to make sure that they are plugged
3. Check the power cord to see that it is plugged into the UPS or wall outlet (not
recommended). If all cables are securely plugged and the modem light is still off,
move the modem to another power outlet to check.
4. If you still have no light, then most likely the modem has gone bad.
5. Please call PalauNet Technical Support at 587-9696 for more information. In the
event that your modem has gone bad, you may be able to get a replacement and charge
it to your current account.
What is PalauNet DSL service? How does it work? DSL stands for Digital Subscriber Line. It is a technology that
brings 24x7 high bandwidth internet accesses into homes and businesses over copper
telephone lines. DSL technology allows data transmission at speeds much faster than
regular computer modems. The minimum speed for DSL is 64Kbps. The maximum speed
for a regular computer modem is 56Kbps. Although DSL service is provided over standard
copper telephone lines, it requires special high-speed modems, one at the customers’
premises and one at the provider’s central office. DSL is also known as xDSL, with
the ‘x’ standing for various kinds of DSL technologies. These technologies differ
in the connect speed and connection (asymmetric or symmetric) they provide. A point
to note in DSL technology, whatever the flavor, is that there’s a trade-off between
speed and distance. That is, the more the distance between your premises and those
of the service provider, the lower the speed you’re likely to get. So, DSL works
best if you’re closer to the premises of your service provider. PNCC offers different DSL packages. For more information, please contact either the Customer Service Office
at 488-9000 or Sales & Marketing at 488-9600.
is an IP address?
IP stands for Internet Protocol. An IP address serves to identify a computer or
any other networked device on a network, thus making communication and exchange
of information between computers possible. An IP address is formatted as 4 sets
of numbers, each having a value between 0 and 255, separated by dots. An IP address
looks like 188.8.131.52
My DSL modem is showing 2
green lights (DSL, 10BT) and an orange light for status but there is no internet
connection. What do I do?Please follow the steps below to check your connection.
1. Is this the only computer in the network? If not, check internet connection from
other computers in the network. If working, then problem is localized in that particular
computer, have someone take a look at it.
2. If this is the only computer connected in this network, then:
• First, shutdown your computer
• Second, power down your DSL modem and router, if you have one. Wait for 30 seconds or even one minute.
• Next, power
up your DSL modem and router.
• Lastly, restart your computer and then try browsing the internet. If you still
cannot browse, please call PalauNet Technical Support at 587-9696 for further assistance.