How do I changed my WebCare account login password?
Once you are logged in to WebCare, you will find the link that says
"Change your Account Login Password?" on the first page. Click on this link and
you will be routed to the "Change Your Account Login Password" page. When you are
done, click on "Submit". Your new password will be valid upon your next WebCare
logon.
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What is my Registration Number and how do I get
it?
Registration Numbers are unique customer identification numbers for access
to view your subscriptions in WebCare. You will need a password which will be issued
upon your request for a Registration Number.
To get your Registration Number and Password, you will need to visit either the
Customer Service (residential customers: call 488-9000) or the Sales Section (business
& government customers: call 488-9600). Please ask them to verify if all your
subscriptions are assigned to one Customer Key so that you can access all your
billing information on WebCare with just one Registration Number instead of having
to enter a different one for each subscription.
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How do I change my internet/email dialup password?
While logged into WebCare, follow these steps:
- Select the "Subscriptions" tab at the top of the page.
- Click on the dialup subscription number that you would like to change.
- The "Subscription Details" page will then open and you will find the "Change Password"
link at the end of the line that shows your login ID.
- Your new password will be effective upon your next dialup logon.
Note: You must know the current dialup password in order to change the password.
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What is WebCare?
PNCC WebCare provides you with online, real-time details of your subscriptions.
You can view:
- Your account balances
- Usage records for long distance calls, post-paid mobile wireless calls and Internet
dial-up
- Payment/transaction details
- Subscription details
- Bill details for the previous six (6) months
You also have the ability to log on and change your PalauNet Dialup Login Password
which is different from your WebCare password, although both passwords can be the
same if you prefer.
Note: In order to view all your accounts at one time, you will have to merge them
into one billing statement. To process this request please contact Customer Service
(residential customers: call 488-9000) or the Sales Section (business & government
customers: call 488-9600).
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What if my personal details or account balances are
incorrect?
Should you notice any discrepancies in your "Personal Details" page or on any other
page in WebCare, please visit the Customer Service or Sales Section to correct the
error. Also notify them if you have changed your mailing address to ensure that
your service is not disrupted.
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How can I view the monthly charges for my subscription?
While logged into WebCare, follow these steps:
- Select the "Subscriptions" tab at the top of the page.
- Click on the subscription that you need to view.
- Your "Subscription Details" page will then open and you will be able to see the
mothly fee associated with that particular subscription.
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What should I do if I have forgotten my dialup password?
You will need to visit the nearest PNCC office and go to Customer Service (residential
customers: call 488-9000) or the Sales Section (business & government customers:
call 488-9600). Make sure to bring a valid photo ID with you and once ownership
of the account has been verified, your password will be reset.
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How do I view usage details for my Fixed Line (411/International
calls), Dialup (Internet) and/ or Post Paid GSM?
While logged into WebCare, follow these steps:
- Select the "Subscription" tab at the top of the page.
- Click on the subscription that you would like to view.
- Your "Subscription Details" page will then open and you will see a "Usage Details"
tab in the upper left of the page.
- Click on the "Usage Details".
- Once on the Details page, select the "Billing Period" from the drop down box that
you would like to view.
- For the current month, select "Unbilled".
Note: Details are available in WebCare for the past six (6) months' billing period
only. Visit Customer Service or the Sales Section if you need details prior to that.
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Can I view my monthly billing history in WebCare?
Yes, you can view your monthly billing history for the previous six (6) months by
following these steps:
- Select the "Account Balances" tab at the top of the page.
- Then select the "Past Bills" tab located on the upper left of the Account Balance
page.
- You will now be able to view all the Module Fees, Service, Usage, Credit and Miscellaneous
Charges that have been applied to your account.
For a detailed Payment History, you will need to visit either Customer Service or
the Sales Section.
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