Home        
 
  Email Us
Products & Services Home Sitemap Our Company News/Announcements Our Promotions Contacts   Customer Support RFP Sitemap      Telephone Directories Career Opportunities                          
               
Customer Support > FAQ > WebCare
Frequently Asked Questions

How do I changed my WebCare account login password?
Once you are logged in to WebCare, you will find the link that says "Change your Account Login Password?" on the first page. Click on this link and you will be routed to the "Change Your Account Login Password" page. When you are done, click on "Submit". Your new password will be valid upon your next WebCare logon. Top
How do I access or login to WebCare?
Go to www.palaunet.com, click on Customer Support and select WebCare, then enter your Registration Number and your WebCare Login password. Top
What is my Registration Number and how do I get it?
Registration Numbers are unique customer identification numbers for access to view your subscriptions in WebCare. You will need a password which will be issued upon your request for a Registration Number.

To get your Registration Number and Password, you will need to visit either the Customer Service (residential customers: call 488-9000) or the Sales Section (business & government customers: call 488-9600). Please ask them to verify if all your subscriptions are assigned to one Customer Key so that you can access all your billing information on WebCare with just one Registration Number instead of having to enter a different one for each subscription. Top
How do I change my internet/email dialup password?
While logged into WebCare, follow these steps:
  • Select the "Subscriptions" tab at the top of the page.
  • Click on the dialup subscription number that you would like to change.
  • The "Subscription Details" page will then open and you will find the "Change Password" link at the end of the line that shows your login ID.
  • Your new password will be effective upon your next dialup logon.

Note: You must know the current dialup password in order to change the password. Top

What is WebCare?
PNCC WebCare provides you with online, real-time details of your subscriptions. You can view:
  • Your account balances
  • Usage records for long distance calls, post-paid mobile wireless calls and Internet dial-up
  • Payment/transaction details
  • Subscription details
  • Bill details for the previous six (6) months

You also have the ability to log on and change your PalauNet Dialup Login Password which is different from your WebCare password, although both passwords can be the same if you prefer.

Note: In order to view all your accounts at one time, you will have to merge them into one billing statement. To process this request please contact Customer Service (residential customers: call 488-9000) or the Sales Section (business & government customers: call 488-9600). Top

What should I do if I have forgotten my WebCare login password?
If you have forgotten your WebCare login password, you will need to either visit or call Customer Service or the Sales Section. Once ownership of the account has been verified, your password will be reset. Top
What if my personal details or account balances are incorrect?
Should you notice any discrepancies in your "Personal Details" page or on any other page in WebCare, please visit the Customer Service or Sales Section to correct the error. Also notify them if you have changed your mailing address to ensure that your service is not disrupted. Top
How can I view the monthly charges for my subscription?
While logged into WebCare, follow these steps:
  • Select the "Subscriptions" tab at the top of the page.
  • Click on the subscription that you need to view.
  • Your "Subscription Details" page will then open and you will be able to see the mothly fee associated with that particular subscription. Top
What should I do if I have forgotten my dialup password?
You will need to visit the nearest PNCC office and go to Customer Service (residential customers: call 488-9000) or the Sales Section (business & government customers: call 488-9600). Make sure to bring a valid photo ID with you and once ownership of the account has been verified, your password will be reset. Top
How do I view usage details for my Fixed Line (411/International calls), Dialup (Internet) and/ or Post Paid GSM?
While logged into WebCare, follow these steps:
  • Select the "Subscription" tab at the top of the page.
  • Click on the subscription that you would like to view.
  • Your "Subscription Details" page will then open and you will see a "Usage Details" tab in the upper left of the page.
  • Click on the "Usage Details".
  • Once on the Details page, select the "Billing Period" from the drop down box that you would like to view.
  • For the current month, select "Unbilled".

Note: Details are available in WebCare for the past six (6) months' billing period only. Visit Customer Service or the Sales Section if you need details prior to that. Top

Can I view my monthly billing history in WebCare?
Yes, you can view your monthly billing history for the previous six (6) months by following these steps:
  • Select the "Account Balances" tab at the top of the page.
  • Then select the "Past Bills" tab located on the upper left of the Account Balance page.
  • You will now be able to view all the Module Fees, Service, Usage, Credit and Miscellaneous Charges that have been applied to your account.

For a detailed Payment History, you will need to visit either Customer Service or the Sales Section. Top

                                                                                         
 
Email Us Home Sitemap Email Us


Copyright © 2007 Palau National Communications Corporation. All Rights Reserved
Best Viewed in 1024x800 Screen Resolution Screen with Internet Explorer 5.0 or Higher
Developed by Information System Department Team


 





TopNav