New Customer Care System
August 10, 2012
Palau National Communications Corporation (PNCC) is pleased to announce a new, improved
customer care and billing system being installed this November. The new system will
offer a billing statement format that is easier to read, as well as the capability
to offer more convenient service options.
According to Richard L. Misech,
PNCC General Manager, the new billing solution will also help the organization improve
service performance and workflow efficiency, and will provide better reporting and
system information. Customer will benefit from more options in managing their telecommunications account, including plans to introduce user-friendly online self-service.
The first bill based ont he new
system will be for November charges, and delivered to customers in December . PNCC
will continue to inform the public as new options become available, including online
payments and related self-service features.
National Information Solutions Cooperative
(NISC), the provider of the new billing and customer care system, is a U.S. based
company that offers advanced IT solutions and services for more than 550 independent
telephone companies and utilities providers in 47 states, Canada and one U.S. territory.
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